Frequently Asked Questions
Everything you need to know about bringing Nuvio into your home.
What is the typical shipping timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. Larger freight items, such as sofas and dining tables, typically arrive within 2-3 weeks via our specialized white-glove delivery partners.
Do you offer a warranty on Nuvio products?
Yes, all Nuvio furniture is backed by a 1-year limited warranty that covers manufacturing defects and structural integrity under normal residential use.
What is your return policy if a piece doesn't fit my space?
We offer a 30-day return window for most items. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a restocking fee may apply to oversized furniture items.
Are your wood products sustainably sourced?
Sustainability is a core value at Nuvio. We prioritize materials certified by the FSC (Forest Stewardship Council) and use eco-friendly finishes to ensure our products are safe for both your home and the planet.
Can I request fabric swatches before making a purchase?
Absolutely. We offer complimentary swatch kits for our upholstered collections so you can test the color and texture in your home's unique lighting before committing to a larger piece.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger home investments, we also offer flexible financing options through our partner, Affirm, allowing you to pay over time.